At Comfort Spoon Co., we believe food should feel like care. These Terms and Conditions are here to protect both you and us, so every order runs smoothly, and every spoonful brings the comfort it’s meant to.
1. About Us
- Comfort Spoon Co. (“we,” “us,” “our”) is an Australian food business based in Victoria.
- By using our website or ordering from us, you agree to these Terms. They are written to be fair, clear, and consistent with Australian Consumer Law.
2. Our Food
- All products are prepared fresh, in small batches.
- Ingredients and allergens are listed carefully, but we cannot guarantee against trace allergens. Customers with allergies should exercise discretion.
- Photos are for reference. Natural variations will occur — that’s part of handmade food.
3. Ordering
- Orders are placed through our website. Once confirmed, you’ll receive an email receipt.
- Orders cannot be changed once confirmed. Please double-check before placing.
- Cut-off Times: Orders placed after the daily cut-off may be fulfilled the next available day. Cut-off times will be listed on the website.
4. Pricing & Payment
- All prices are in Australian Dollars (AUD) and include GST where applicable.
- We accept payment through [Stripe / WooPayments / PayPal — confirm your choice].
- Prices may change without notice, but the price at checkout is final.
5. Delivery & Pick-Up
- Delivery and pick-up options appear at checkout.
- We work to deliver on time, but delivery windows are estimates only. Delays can occur due to traffic, couriers, or other factors beyond our control.
- Transfer of Responsibility: Once an order is delivered to the address provided or collected in person, responsibility for proper storage and consumption passes to you.
- Please refrigerate or consume products according to storage instructions provided.
6. Refunds & Returns
- Because our products are perishable, we cannot accept returns.
- Refunds or replacements are provided where required under Australian Consumer Law (e.g., faulty, damaged, or incorrect items).
- To help us resolve any issue, please contact us within 24 hours of receiving your order.
7. Force Majeure
- If we cannot fulfill an order due to events outside our reasonable control (including illness, extreme weather, supply chain issues, or natural disasters), we will contact you as soon as possible.
- In such cases, we may offer a rescheduled delivery, store credit, or refund.
8. Intellectual Property
- All recipes, content, branding, and images on this site belong to Comfort Spoon Co. They may not be copied, distributed, or reused without written permission.
9. Our Responsibility
- We prepare and handle food with care and in line with food safety standards.
- To the fullest extent permitted by law, we are not liable for any indirect or consequential losses related to our food or website.
- These Terms do not limit your rights under Australian Consumer Law.
10. Privacy
- We respect your privacy and handle your personal information according to our Privacy Policy.
11. Governing Law
- These Terms are governed by the laws of Victoria, Australia.
- Any disputes will be handled in the courts of Victoria.
12. Contact Us
If you have questions, or if something’s not right, please reach out — we’ll always do our best to help.
Email: [email protected]
Phone: Click Me to Chat in WhatsApp
