Refund and Returns Policy

At Comfort Spoon Co., we craft food that holds feeling—not just flavour.
Each product is made in small batches, with care, memory, and intention. Because of the perishable and handmade nature of our comfort meals, refunds and returns work a little differently here.

Perishable Items

All our products are made fresh and shipped chilled.
As such, we do not accept returns for change of mind. We also cannot restock or resell returned food items.

However, if there is an issue with your order—such as damage during delivery, incorrect items received, or anything that compromises the quality of your experience—please contact us within 24 hours of receiving your order.

What We’ll Do

If your claim meets the criteria under the Australian Consumer Law, we’ll offer a resolution based on the situation. This may include:

• A replacement item
• A partial or full refund
• A credit voucher for a future order

All refunds are processed via your original payment method.

Email us at [email protected] and include the following:

• Your full name and order number
• A few clear photos of the item(s) in question
• A short description of the issue

We aim to respond within 1–2 business days.
Please include all details to help us resolve your concern as quickly as possible.

Late or Missing Refunds

If you haven’t received a refund after approval, first check your bank account again.
Then contact your payment provider—it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, reach out to us directly.

Need Help?

We’re here to serve, not just ship.
If something doesn’t feel right, let us know.

[email protected]